Zeithaml, Valerie books & textbook
Services Marketing (6th Edition)
Zeithaml, Valerie Bitner, Mary Jo Gremler, Dwayne
McGraw-Hill Education /2012-03-12 Hardcover / 672 Pages
isbn-10: 0078112052 / isbn-13: 9780078112058
Services Marketing:2nd (Second) edition
Mary J. Bitner Valerie Zeithaml
Irwin/McGraw-Hill / Hardcover
Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen.
Campus /1992-01-01 Hardcover
isbn-10: 3593344645 / isbn-13: 9783593344645
