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Valerie A. Zeithaml books & textbook

Services Marketing (6th Edition)

Zeithaml, Valerie  Bitner, Mary Jo  Gremler, Dwayne  

McGraw-Hill Education /2012-03-12 Hardcover / 672 Pages
isbn-10: 0078112052 / isbn-13: 9780078112058
   

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Services Marketing:2nd (Second) edition

Mary J. Bitner Valerie Zeithaml  

Irwin/McGraw-Hill / Hardcover

   

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Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen.

Valerie A. Zeithaml  

Campus /1992-01-01 Hardcover
isbn-10: 3593344645 / isbn-13: 9783593344645
   

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