Timothy L. Keiningham books & textbook
The Wallet Allocation Rule: Winning the Battle for Share
Keiningham, Timothy L. Aksoy, Lerzan Williams, Luke Buoye, Alexander J.
Wiley /2015-02-02 Hardcover / 240 Pages
isbn-10: 111903731X / isbn-13: 9781119037316
The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success
Timothy L. Keiningham Terry Vavra
McGraw-Hill /2001-07-24 Hardcover / 208 Pages
isbn-10: 0658010042 / isbn-13: 9780658010040
Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
Rust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L.
Probus Professional Pub /1993T Hardcover / 225 Pages
isbn-10: 1557385475 / isbn-13: 9781557385475
Why Loyalty Matters
ProLibris Publishing Media Pvt.Ltd /2012-01-01 Paperback
isbn-10: 938163923X / isbn-13: 9789381639238
Profit Maximization Through Customer Relationship Marketing: Measurement, Prediction, and Implementation
Lerzan Aksoy Timothy L. Keiningham David Bejou
The Haworth Press /2008-02-28 Hardcover / 136 Pages
isbn-10: 0789038021 / isbn-13: 9780789038029
Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Keiningham, Timothy L. Vavra, Terry G. Aksoy, Lerzan Wallard, Henri
Wiley /2005-09-15 Paperback / 272 Pages
isbn-10: 0471743151 / isbn-13: 9780471743156
The Wallet Allocation Rule: Winning the Battle for Share by Timothy L. Keiningham (2015-02-02)
Wiley /1755-01-01 Hardcover
Service Marketing
Rust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L.
HarperCollins /1996T Hardcover / 508 Pages
isbn-10: 0673991458 / isbn-13: 9780673991454
