Zahorik, Anthony J. books & textbook
Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
Rust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L.
Probus Professional Pub /1993T Hardcover / 225 Pages
isbn-10: 1557385475 / isbn-13: 9781557385475
Service Marketing
Rust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L.
HarperCollins /1996T Hardcover / 508 Pages
isbn-10: 0673991458 / isbn-13: 9780673991454
