Sasser, W. Earl books & textbook
The Service Profit Chain
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Free Press /1997-04-10 Hardcover / 320 Pages
isbn-10: 0684832569 / isbn-13: 9780684832562
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Heskett, James L. Sasser, W. Earl Wheeler, Joe
Harvard Business Review Press /2008-11-11 Hardcover / 240 Pages
isbn-10: 1422110230 / isbn-13: 9781422110232
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Berrett-Koehler Publishers /2015-09-01 Hardcover / 288 Pages
isbn-10: 1626565848 / isbn-13: 9781626565845
Management of service operations: Text, cases, and readings
Allyn and Bacon /1978-01-01 Hardcover / 734 Pages
isbn-10: 0205061044 / isbn-13: 9780205061044
Service Breakthroughs
Heskett, James L. Sasser, W. Earl Hart, Christopher W. L.
Free Press /2007-09-12 Paperback / 306 Pages
isbn-10: 141657686X / isbn-13: 9781416576860
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Free Press /2003-01-09 Hardcover / 400 Pages
Service Management Course by W. Earl Sasser (1991-06-28)
Free Press /1762-01-01 Hardcover
Cases in Operations Management: Analysis and Action by Sasser W. Earl (1982-07-01) Paperback
Paperback
Groeien door tevreden klanten trouw personeel, goede service, blijvende klanten
Heskett, James L. with W. Earl Sasser and Leonard A. Schlesinger
F & G Publishing, 1997 / Unknown Binding
