ISBN 1626565848 books & textbook
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Berrett-Koehler Publishers /2015-09-01 Hardcover / 288 Pages
isbn-10: 1626565848 / isbn-13: 9781626565845
