Heskett, James L. with W. Earl Sasser and Leonard A. Schlesinger books & textbook
The Service Profit Chain
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Free Press /1997-04-10 Hardcover / 320 Pages
isbn-10: 0684832569 / isbn-13: 9780684832562
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Berrett-Koehler Publishers /2015-09-01 Hardcover / 288 Pages
isbn-10: 1626565848 / isbn-13: 9781626565845
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Free Press /2003-01-09 Hardcover / 400 Pages
Groeien door tevreden klanten trouw personeel, goede service, blijvende klanten
Heskett, James L. with W. Earl Sasser and Leonard A. Schlesinger
F & G Publishing, 1997 / Unknown Binding
