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Hart, Christopher W. L. books & textbook


Extraordinary Guarantees : A New Way to Build Quality Throughout Your Company & Ensure Satisfaction for Your Customers

Hart, Christopher W. L.  

Amacom Books /1993T Hardcover / 176 Pages
isbn-10: 0814450644 / isbn-13: 9780814450642
   

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Service Breakthroughs

Heskett, James L.  Sasser, W. Earl  Hart, Christopher W. L.  

Free Press /2007-09-12 Paperback / 306 Pages
isbn-10: 141657686X / isbn-13: 9781416576860
   

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The Baldrige: What It Is, How It's Won, How to Use It to Improve Quality in Your Company by Christopher W. Hart (1992-06-01)

Christopher W.L. Hart  

1992 /1992-01-01 Hardcover / 281 Pages

   

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