Roland T. Rust books & textbook
The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy
Rust, Roland T. Huang, Ming-Hui
Palgrave Macmillan /2021-01-19 Paperback / 196 Pages
isbn-10: 3030529762 / isbn-13: 9783030529765
Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality
Rust, Roland T. Zahorik, Anthony J. Keiningham, Timothy L.
Probus Professional Pub /1993T Hardcover / 225 Pages
isbn-10: 1557385475 / isbn-13: 9781557385475
Handbook of Service Marketing Research (Research Handbooks in Business and Management series)
Rust, Roland T. Huang, Ming-Hui
Edward Elgar Publishing /2015-09-04 Paperback / 640 Pages
isbn-10: 1783472014 / isbn-13: 9781783472017
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy by Roland Rust (2000-06-27)
Free Press /1729-01-01 Hardcover
Driving Customer Equity (Korean Edition)
Knowledge Workshop /2006-06-10 Paperback
Customer Equity Management by Roland T. Rust (2004-12-03)
Wharton School Pub / Mass Market Paperback
Service Marketing by Roland T. Rust (1996-03-03)
Harpercollins / Hardcover
Handbook of Service Marketing Research (Elgar Original Reference) by Roland T. Rust (2014-04-28)
Edward Elgar Pub / Hardcover
Service Quality: New Directions in Theory and Practice
Rust, Roland T. Oliver, Richard L.
SAGE Publications, Inc /1993-12-07 Paperback / 294 Pages
isbn-10: 0803949200 / isbn-13: 9780803949201
E-Service: New Directions in Theory and Practice
Routledge /2002-07-31 Paperback / 350 Pages
isbn-10: 0765608073 / isbn-13: 9780765608079
