Leo van Selm books & textbook
ISO / IEC 20000 An Introduction (ITSM Library) by Selm, Leo van (2008) Paperback
Van Haren Publishing / Paperback
ISO/IEC 20000: Eine Einfuehrung (german version)
Leo van Selm Jan van Bon Selma Polter Tieneke Verheijen Jayne Wilkinson
Van Haren Publishing /2009-01-15 Paperback / 236 Pages
isbn-10: 9087532881 / isbn-13: 9789087532888
ISO/IEC 20000 An Introduction (ITSM Library)
Van Haren Publishing /2008-02-29 Paperback / 236 Pages
isbn-10: 9087530811 / isbn-13: 9789087530815
