James L. Heskett books & textbook
The Service Profit Chain
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Free Press /1997-04-10 Hardcover / 320 Pages
isbn-10: 0684832569 / isbn-13: 9780684832562
Corporate Culture and Performance
John P. Kotter James L. Heskett
Free Press /2011-05-16 Paperback / 224 Pages
isbn-10: 1451655320 / isbn-13: 9781451655322
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Heskett, James L. Sasser, W. Earl Wheeler, Joe
Harvard Business Review Press /2008-11-11 Hardcover / 240 Pages
isbn-10: 1422110230 / isbn-13: 9781422110232
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Heskett, James L. Sasser, W. Earl Schlesinger, Leonard A.
Berrett-Koehler Publishers /2015-09-01 Hardcover / 288 Pages
isbn-10: 1626565848 / isbn-13: 9781626565845
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Free Press /2014-10-04 Paperback / 400 Pages
isbn-10: 1476799989 / isbn-13: 9781476799988
Service Breakthroughs: Changing the Rules of the Game
Free Press /1990-09-17 Hardcover / 306 Pages
isbn-10: 0029146755 / isbn-13: 9780029146750
Win from Within: Build Organizational Culture for Competitive Advantage
Heskett, James L. Douyard, Christopher
Blackstone Pub /2022-05-10 Audio CD
The Culture Cycle: How to Shape the Unseen Force That Transforms Performance by James Heskett (2015-09-21)
Pearson FT Press; 1 edition (2015-09-21) / Paperback
Case Problems in Business Logistics by James L. Heskett (1973-06-03)
Krieger Pub Co / Mass Market Paperback
The Service Profit Chain Hardcover - April 10, 1997
free press; first edition edition (april 10, 1997) / Unknown Binding
