Bo Edvardsson books & textbook
Service Quality by Stephen Brown (1998-06-03)
Stephen Brown;Evert Gummesson;Bo Edvardsson;Bengtove Gustavsson
Lexington Books / Hardcover
The Palgrave Handbook of Service Management
Palgrave Macmillan /2023-05-27 Paperback / 1063 Pages
isbn-10: 3030918300 / isbn-13: 9783030918309
INVOLVING CUSTOMERS IN NEW SERVICE DEVELOPMENT (Technology Management)
Edvardsson, Bo Kristensson, Per Magnusson, Peter Matthing, Jonas Gustafsson, Anders
Imperial College Press /2006-10-13 Paperback / 332 Pages
isbn-10: 1911299719 / isbn-13: 9781911299714
Business Transformation for a Sustainable Future (The Principles for Responsible Management Education Series)
Sebhatu, Samuel Enquist, Bo Edvardsson, Bo
Routledge /2024-10-04 Paperback / 232 Pages
isbn-10: 1032037458 / isbn-13: 9781032037455
Quis Service Quality in the New Economy: Interdisciplinary and International Dimensions
2000-01-01 Hardcover / 454 Pages
isbn-10: 0965248224 / isbn-13: 9780965248228
Advancing Service Quality: A Global Perspective
Bo Edvardsson Stephen W. Brown Robert Johnston Eberhard E. Scheuing
ISQA /1996T Hardcover
isbn-10: 0965248208 / isbn-13: 9780965248204
Service Quality
Brown, Stephen Evert Gummesson Edvardsson, Bo Gustavsson, Bengtove
Lexington Books /1998-06-03 Hardcover / 350 Pages
isbn-10: 0669211524 / isbn-13: 9780669211528
Values-based Service for Sustainable Business: Lessons from IKEA (Routledge Studies in Management, Organizations and Society)
Routledge /2008-12-13 Paperback / 144 Pages
isbn-10: 0415620392 / isbn-13: 9780415620390
Quality of Service: Making It Really Work (Quality in Action)
Edvardsson, Bo Thomasson, Bertil Ovretveit, John
McGraw-Hill /1994-01-01 Hardcover / 293 Pages
isbn-10: 0077079493 / isbn-13: 9780077079499
