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Tourniaire, Francoise books & textbook

The Art of Software Support: Design and Operation of Support Centers and Help Desks

Tourniaire, Francoise  Farrell, Richard  

Prentice Hall /1996T Hardcover / 336 Pages
isbn-10: 0135694507 / isbn-13: 9780135694503
   

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Selling Value

Tourniaire, Francoise  

lulu.com /2010-04-02 Paperback / 334 Pages
isbn-10: 0557365783 / isbn-13: 9780557365784
   

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The Art of Support

Tourniaire, Francoise  

Lulu.com /2016-02-02 Paperback / 388 Pages
isbn-10: 1329873319 / isbn-13: 9781329873315
   

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Collective Wisdom: Transforming Support with Knowledge

Francoise Tourniaire  David Kay  

Help Desk Institute /2006-02-17 Paperback / 326 Pages
isbn-10: 1571259996 / isbn-13: 9781571259998
   

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Just Enough Crm (Yourdon Press Computing Series)

Tourniaire, Francoise  

Prentice Hall Ptr /2003T Paperback / 300 Pages
isbn-10: 0131010174 / isbn-13: 9780131010178
   

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