Francoise Tourniaire books & textbook
The Art of Support
Lulu.com /2016-02-02 Paperback / 388 Pages
isbn-10: 1329873319 / isbn-13: 9781329873315
The Art of Software Support: Design and Operation of Support Centers and Help Desks
Tourniaire, Francoise Farrell, Richard
Prentice Hall /1996T Hardcover / 336 Pages
isbn-10: 0135694507 / isbn-13: 9780135694503
Selling Value
lulu.com /2010-04-02 Paperback / 334 Pages
isbn-10: 0557365783 / isbn-13: 9780557365784
Collective Wisdom: Transforming Support with Knowledge
Francoise Tourniaire David Kay
Help Desk Institute /2006-02-17 Paperback / 326 Pages
isbn-10: 1571259996 / isbn-13: 9781571259998
Just Enough Crm (Yourdon Press Computing Series)
Prentice Hall Ptr /2003T Paperback / 300 Pages
isbn-10: 0131010174 / isbn-13: 9780131010178
