Sakura Reese books & textbook
Coaching Contact Center Agents
Dr. Jon Anton Howard Lee John Chatterley Sakura Reese
Anton Press /2008-02-25 Perfect Paperback / 264 Pages
isbn-10: 0976110938 / isbn-13: 9780976110934
Interpreting the Voice of the Customer
Dr. Jon Anton Kevin Childs John Chatterley Sakura Reese
Anton Press /2007-09-17 Perfect Paperback / 250 Pages
isbn-10: 097611092X / isbn-13: 9780976110927
Defining Customer Care
Dr. Jon Anton Vish Thirumurthy John Chatterley Sakura Reese
The Anton Press /2008-05-30 Perfect Paperback / 196 Pages
isbn-10: 0976110911 / isbn-13: 9780976110910
