Dr. Jon Anton books & textbook
How to Conduct a Call Center Performance Audit: A to Z
The Anton Press /2002-09-01 Paperback / 246 Pages
isbn-10: 0963046462 / isbn-13: 9780963046468
Coaching Contact Center Agents
Dr. Jon Anton Howard Lee John Chatterley Sakura Reese
Anton Press /2008-02-25 Perfect Paperback / 264 Pages
isbn-10: 0976110938 / isbn-13: 9780976110934
Interpreting the Voice of the Customer
Dr. Jon Anton Kevin Childs John Chatterley Sakura Reese
Anton Press /2007-09-17 Perfect Paperback / 250 Pages
isbn-10: 097611092X / isbn-13: 9780976110927
Defining Customer Care
Dr. Jon Anton Vish Thirumurthy John Chatterley Sakura Reese
The Anton Press /2008-05-30 Perfect Paperback / 196 Pages
isbn-10: 0976110911 / isbn-13: 9780976110910
Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
Anton, Dr. Jon Demczak, Alex G.
The Anton Press /2002-11-01 Paperback / 163 Pages
isbn-10: 0971965226 / isbn-13: 9780971965225
Customer Relationship Management Technology
The Anton Press /2002-06-01 Paperback / 235 Pages
isbn-10: 0963046470 / isbn-13: 9780963046475
20: 20 Crm
Anton, Dr. Jon Philonenko, Laurent
Purdue University Press /2002-02-12 Paperback / 143 Pages
isbn-10: 0963046454 / isbn-13: 9780963046451
