Natalie L. Petouhoff books & textbook
Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"
Jon Anton Lisa M. Schwartz Natalie L. Petouhoff
The Anton Press /2002-03T Paperback / 235 Pages
isbn-10: 0963046438 / isbn-13: 9780963046437
Customer Relationship Management: The Bottom Line to Optimizing Your Roi
Anton, Jon Petouhoff, Natalie L.
Prentice Hall /2001-01-01 Paperback / 254 Pages
isbn-10: 0130990698 / isbn-13: 9780130990693
Be the Best Agent Ever!: Call Centers, Contact Centers and Multimedia Centers
Petouhoff PH.D., Natalie L. Schwartz, Lisa M. Ruffins, Lana M.
Pearson /2006-05-01 Paperback / 208 Pages
isbn-10: 0131837907 / isbn-13: 9780131837904
