Petouhoff PH.D., Natalie L. books & textbook
Be the Best Agent Ever!: Call Centers, Contact Centers and Multimedia Centers
Petouhoff PH.D., Natalie L. Schwartz, Lisa M. Ruffins, Lana M.
Pearson /2006-05-01 Paperback / 208 Pages
isbn-10: 0131837907 / isbn-13: 9780131837904
