Gardial, Sarah F. books & textbook
Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
Woodruff, Robert B. Gardial, Sarah F.
Wiley /1996-06-03 Paperback / 360 Pages
isbn-10: 1557865531 / isbn-13: 9781557865533
顧客調查的觀念與技術
Robert B. Woodruff、Sarah F. Gardial
Yang-Chih Book Co., Ltd. /2004T Paperback / 384 Pages
