ISBN 9781526847805 books & textbook
Services Marketing: Integrating Customer Service Across the Firm 4e: Integrating Customer Focus Across the Firm (UK Higher Education Business Marketing)
Wilson, Alan Zeithaml, Valarie A. Bitner, Mary Jo Gremler Associate Professor of Marketing, Dwayne D.
McGraw-Hill Education / Europe, Middle East & Africa /2020-10-07 Paperback
isbn-10: 1526847809 / isbn-13: 9781526847805
