ISBN 0071249648 books & textbook
Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines
Loizos Heracleous Jochen Wirtz Nitin Pangarkar
McGraw-Hill Education (Asia) /2005-12-17 Hardcover / 248 Pages
isbn-10: 0071249648 / isbn-13: 9780071249645
