Yanovitch, Teri books & textbook
Unleashing Excellence: The Complete Guide to Ultimate Customer Service
Wiley /2009-11-16 Hardcover / 256 Pages
isbn-10: 0470503807 / isbn-13: 9780470503805
Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow (2009-11-16)
Wiley; 2 edition (2009-11-16) /1800-01-01 Hardcover
Retain or Retrain: How to Keep the Good Ones from Leaving
Sanders, Don Hacker, Carol Losoncy, Lewis Rose, Ed Yanovitch, Teri Cox, David Baker, David
Insync Communications Llc /2000-10-01 Paperback / 213 Pages
isbn-10: 1929902115 / isbn-13: 9781929902118
