Susan Keane Baker books & textbook
Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Jossey-Bass /1998-08-25 Hardcover / 281 Pages
isbn-10: 0787941581 / isbn-13: 9780787941581
I'm Sorry to Hear That: Real Life Responses to Patients' 101 Most Common Complaints About Health Care
Fire Stater Publishing /2009-12-29 Paperback / 114 Pages
isbn-10: 0974998656 / isbn-13: 9780974998657
