Sitzer, W. books & textbook
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
Arrington, E. Coen, D. Ellis, C. Harps, L. Hash, S. Hawk, E. Klenke, M. Levin, G. J.Mayben Nickerson, A. Sitzer, W. Wilkinson, F.
Call Center Press /2002-08-01 Paperback / 132 Pages
isbn-10: 097095073X / isbn-13: 9780970950734
