Mock, Bette books & textbook
Call Center Recruiting and New Hire Training
Levin, Greg Solomom, Laurie Smith, Ann Sitzer, Wanda Harp, Leslie Hansen Mayben, Julia O'Hara, Anita Mock, Bette Lowe, Dan Craig, Mark Wilber, Jennifer
ICMI Press (International Cust /2001-10-01 Paperback / 160 Pages
isbn-10: 0970950705 / isbn-13: 9780970950703