Joseph A. Michelli books & textbook
[The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company] [By: Michelli, Joseph] [July, 2008]
TBS /2008-07-01 Hardcover
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
McGraw Hill /2006-10-05 Hardcover / 224 Pages
isbn-10: 0071477845 / isbn-13: 9780071477840
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
McGraw Hill /2015-12-08 Hardcover / 304 Pages
isbn-10: 007180630X / isbn-13: 9780071806305
When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market
Yokoyama, John Michelli PhD, Joseph
Hachette Books /2004-08-04 Hardcover / 176 Pages
isbn-10: 1401300618 / isbn-13: 9781401300616
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
McGraw Hill /2011-09-29 Hardcover / 320 Pages
isbn-10: 0071749586 / isbn-13: 9780071749589
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
McGraw Hill /2013-09-03 Hardcover / 304 Pages
isbn-10: 0071801251 / isbn-13: 9780071801256
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
McGraw Hill /2020-12-24 Hardcover / 288 Pages
isbn-10: 1264257392 / isbn-13: 9781264257393
Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
Blackstone Publishing, Inc. /2024-05-28 Paperback / 202 Pages
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
McGraw Hill /2019-10-14 Hardcover / 336 Pages
isbn-10: 1260455440 / isbn-13: 9781260455441
The Mindchamps Way: How to Turn An Idea Into A Global Movement (2nd Edition)
World Scientific Publishing Company /2025-02-20 Hardcover / 180 Pages
isbn-10: 9819806194 / isbn-13: 9789819806195
