Coen, Dan books & textbook
How to Become a Great Call Center Manager: Strategies and Solutions for the People in your Call Center-Supervisors, Trainers, Managers, Executives and Agents
Dcd Pub /2004-01T Paperback / 152 Pages
isbn-10: 0966043669 / isbn-13: 9780966043662
Building Call Center Culture: Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center
Dcd Pub /2001-01T Paperback / 200 Pages
isbn-10: 0966043626 / isbn-13: 9780966043624
Friendly Persuasion by Marie Burkenheim (1997-10-01)
DCD Publishing / Paperback
Second String: Trivia, Facts and Lists About the Vice Presidency and Its Vice Presidents by Dan Coen (2004-05-03)
VicePresidents.com / Mass Market Paperback
101 Lessons For GREAT Call Center Management
DCD Publishing /2007-09-17 Paperback / 112 Pages
isbn-10: 0979554403 / isbn-13: 9780979554407
Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century
Dcd Pub /1997-10-01 Paperback / 200 Pages
isbn-10: 0966043618 / isbn-13: 9780966043617
