Alvin H. Tong books & textbook
Innovate!: Straight Path to Quality, Customer Delight, and Competitve Advantage
Paul A. Schumann Donna C. L. Prestwood John H. Vanston Alvin H. Tong
McGraw-Hill /1994T Hardcover / 208 Pages
isbn-10: 0070557144 / isbn-13: 9780070557147
