ISBN 9781583760802 books & textbook
Customer at the Crossroads: From Parable to Practice
Harvey, Eric Hateley, B J Gallagher Grimes, John Sanders, Betsy
Berrett-Koehler Publishers /2001-10-01 Paperback / 48 Pages
isbn-10: 1583760806 / isbn-13: 9781583760802
