ISBN 9781450766333 books & textbook
Lean Six Sigma for Service - Pursuing Perfect Service - Using a Practical Approach to Lean Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries
Rob Ptacek Jaideep Motwani Ph.D. Emma Tinsley William Callaghan
MCS Media, Inc. /2011-09-27 Perfect Paperback / 520 Pages
isbn-10: 1450766331 / isbn-13: 9781450766333
