ISBN 9781259173080 books & textbook
Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
James A. Fitzsimmons Mona J. Fitzsimmons Sanjeev Bordoloi
McGraw-Hill/Irwin /2014-01-01 Paperback / 524 Pages
isbn-10: 1259173089 / isbn-13: 9781259173080
