ISBN 9780929652191 books & textbook
The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth
Rich Phillips Kramer Reeves Peter Fingar Jim Sinur Phil Gilbert
Meghan Kiffer Pr /2013-05-17 Paperback / 232 Pages
isbn-10: 0929652193 / isbn-13: 9780929652191
