ISBN 9780470182703 books & textbook
Process Design: Making it Work: A Practical Guide to What to do When and How for Facilitators, Consultants, Managers and Coaches
Strachan, Dorothy Tomlinson, Paul
Jossey-Bass /2008-04-11 Paperback / 288 Pages
isbn-10: 0470182709 / isbn-13: 9780470182703
