ISBN 9087531281 books & textbook
Continual Service Improvement Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
Jan Van Bon Arjen de Jong Axel Kolthof
Van Haren Publishing /2008-06-30 Paperback / 145 Pages
isbn-10: 9087531281 / isbn-13: 9789087531287
