ISBN 1555704506 books & textbook
Implementing Digital Reference Services: Setting Standards and Making It Real
Virtual Reference Desk Conference 2001 (Orlando, Fla.) McClure, Charles R. Gross, Melissa Pomerantz, Jeffrey
Neal Schuman Pub /2002-11-14 Paperback / 232 Pages
isbn-10: 1555704506 / isbn-13: 9781555704506
