ISBN 0873897625 books & textbook
Cracking the Case of ISO 9001:2008 for Service, Second Edition: A Simple Guide to Implementing Quality Management in Service Organizations
Charles A. Cianfrani and John E. (Jack) West
Quality Press /2009-12-23 Spiral-bound / 216 Pages
isbn-10: 0873897625 / isbn-13: 9780873897624
