Harne, Debbie books & textbook
Call Center Operations Management Handbook and Study Guide
ICMI Press (International Cust /2003-02-01 Paperback / 474 Pages
isbn-10: 0970950756 / isbn-13: 9780970950758
Call Center People Management Handbook and Study Guide
ICMI Press (International Cust /2003-02-01 Paperback / 476 Pages
isbn-10: 0970950748 / isbn-13: 9780970950741
Call Center Leadership and Business Management Handbook and Study Guide
ICMI Press (International Cust /2003-02-01 Paperback / 434 Pages
isbn-10: 0970950772 / isbn-13: 9780970950772
Call Center Customer Relationship Management Handbook and Study Guide
ICMI Press (International Cust /2003-02-01 Paperback / 336 Pages
isbn-10: 0970950764 / isbn-13: 9780970950765
