Carlaw, Peggy books & textbook
The Big Book of Sales Games: Quick, Fun Activities for Improving Selling Skills or Livening Up a Sales Meeting
McGraw Hill /1999-04-22 Paperback / 240 Pages
isbn-10: 0071343369 / isbn-13: 9780071343367
The Big Book of Customer Service Training Games (Big Book Series)
Carlaw, Peggy Deming, Vasudha K.
McGraw Hill /1998-09-22 Paperback / 224 Pages
isbn-10: 0070779740 / isbn-13: 9780070779747
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Malcolm Carlaw Peggy Carlaw Vasudha Kathleen Deming Kurt Friedmann
McGraw-Hill /2002-12-24 Paperback / 350 Pages
isbn-10: 0071388885 / isbn-13: 9780071388887
The Big Book of Sales Games: Quick, Fun Activities for Improving Selling Skills or Livening Up a Sales Meeting (Big Book Series) by Peggy Carlaw (1-May-1999) Paperback
McGraw-Hill Professional (1 May 1999) / Unknown Binding
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Paperback – December 24, 2002
Malcolm Carlaw Peggy Carlaw Vasudha Kathleen Deming
mcgraw-hill; 1 edition (december 24, 2002) / Unknown Binding
Grande Livro de Jogos para Treinamento de Atendimento ao Cliente, O
QualityMark /1999T Paperback
isbn-10: 8573032987 / isbn-13: 9788573032987
客户服务培训游戏（修订本）
(美)Peggy Carlaw(佩吉.卡劳), Vasudha Kathleen Deming(瓦苏达?q凯瑟琳?q戴明) 新华书店北美网
电子工业出版社 /2017T Paperback
