ISBN 9781950057207 books & textbook
Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict (Conflict Communication Series, 4)
Unhooked Books /2021-08-24 Paperback / 142 Pages
isbn-10: 1950057208 / isbn-13: 9781950057207
