ISBN 9781439060322 books & textbook
Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)
Ford, Robert C. Sturman, Michael C. Heaton, Cherrill P.
Delmar Cengage Learning /2011-02-14 Hardcover / 544 Pages
isbn-10: 1439060320 / isbn-13: 9781439060322
