ISBN 0470497173 books & textbook
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Langley, Gerald J. Nolan, Thomas W. Provost, Lloyd P. Nolan, Kevin M. Norman, Clifford L.
Jossey-Bass /1996-11-13 Paperback / 400 Pages
isbn-10: 0470497173 / isbn-13: 9780470497173
