ISBN 0321552342 books & textbook
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Voices That Matter)
Diller / Shedroff / Rhea, Steve Diller / Nathan Shedroff / Darrel Rhea
New Riders /2008-02-05 Paperback / 160 Pages
isbn-10: 0321552342 / isbn-13: 9780321552341
