ISBN 0071388885 books & textbook
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Malcolm Carlaw Peggy Carlaw Vasudha Kathleen Deming Kurt Friedmann
McGraw-Hill /2002-12-24 Paperback / 350 Pages
isbn-10: 0071388885 / isbn-13: 9780071388887
